HOW IT WORKS
1
Determine Your Needs
Tour our website or give us a call at 512-859-5200 to determine which services are best suited to promote your property.
2
Submit Your Order
Click the Book Now button and fill out the order form with your property details and desired services.
3
Create Your Account
First time clients will create their account to access our easy to use, all-inclusive marketing platform. Be sure to download our app here!
4
Appointment Confirmation
Expect order submission and schedule confirmations with the details of your order and a link to access your account.
5
Prepare Your Property
Time to clean, stage, and prepare your property for the big day. Here is a helpful guide to ensure your property looks its best.
6
The Shoot
One or more of our professionals will promptly arrive, tour the property, review the production plan, and get to work.
7
Delivery
You will receive a notification when your listing is ready. Simply login to your account, download your media, customize your marketing materials, and personalize your website.
8
Engage & Analyze
After posting your content, sit back and watch the marketing materials promote your listing and gather prospects. Log into your account to track your website’s analytics and manage your leads.
9
Sell & Repeat
Once your property has sold and you’re convinced trusting PPP was the right choice, simply log into your account or go to our website to create a new order for your next listing.
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What are your operating hours?Our office hours are 9am-5:30pm Monday-Friday. Services may be provided on Saturdays and outside of office hours depending on photographer availability. Twilight services will be provided at dusk/sunset. We are closed on Sundays.
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What areas does PPP service?We happily serve all of Central Texas. Locations farther than 25 miles from our home base in West Austin are subject to additional travel fees no less than $25. Please see our coverage map here for more details. We frequently serve neighborhoods such as Westlake, Lakeway, Bee Caves, Spicewood, Marble Falls, Horseshoe Bay, Steiner Ranch, Four Points, Riverplace, Northwest Hills, Volente, Barton Creek, Rollingwood, Lost Creek, Dripping Springs, Tarrytown, Lake Travis, Lake Austin, Central and Downtown Austin.
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What should I do to prepare my property?Preparing your property is the most important thing you can do for your service. Please find a preparation checklist here.
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What time of day is best to showcase my property?We can produce beautiful images of your property no matter what time of day. However, ideal conditions would be when the sun is shining on the front exterior.
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What if I need to cancel or reschedule?Please promptly contact us by phone or email for changes to your appointment. Same day cancellations are subject to a $50 cancellation fee, $75 for twilight appointments.
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What if the weather is bad the day of my appointment?We cannot provide exterior services in the rain or aerial services in high winds, so appointments rescheduled for this reason will not incur cancellation fees. We will touch base in advance to coordinate questionable weather forecasts. If your property features great views or you’ve ordered a video service, we’d recommend rescheduling on cloudy days. However, we will apply a blue sky swap to cloudy exterior photography, so cancellation is not required.
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How long will the appointment take?Our time on site will depend on many factors including: property size, property preparedness, and the quantity/types of services ordered. We will include an estimated appointment length in your order confirmation.
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When will I receive my photos and other listing media?Photos and virtual tours will be delivered within 24 to 48 hours of the appointment’s end. Videos will be delivered within 48 to 72 hours. You will receive a delivery estimate after your appointment and an email when your services are ready. Services provided on Saturdays will be delivered as early as the following Monday. Feel free to contact us for an update on your service delivery ETA.
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How can I access my listing media?Be sure to sign up for an account when you make your first order to take advantage of all our marketing features. This includes accessing your listing media, marketing materials, website, analytics, lead management, orders and scheduling. Login to your account here.
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What if I want to make changes to my images and/or videos?No problem! Simply contact us with precise details to discuss your desired changes. Please note that advanced edits are subject to an additional charge. See our Advanced Edits service page for more details.
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What are my payment options?We accept cash, bank transfer and major credit cards. You’ll receive an invoice with a payment link once you're completely happy with all your completed services.
